Herts and Middlesex Wildlife Trust is committed to protecting your information when you join as a member, make a donation or purchase, volunteer or support one of our campaigns.
This policy explains how we use any personal information we collect about you when you use our website or get in touch with us. If you have any questions please call our offices and we will be happy to help.
What information do we collect about you?
We collect information about you when you join as a member, make a donation, take part in an event, volunteer, make a general enquiry, place an order for our products, sign up to one of our newsletters or get involved in our campaigns. We also collect information when you complete our surveys, provide feedback or reviews, send us enquiries or enter our competitions. This may cover anything from your contact and delivery details to payment information, or your responses to questionnaires we've sent you and feedback you've provided.
We also collect information about your use of our websites, and how you arrived at our website in the first place. This can include what links you've viewed or clicked on to reach us, or any search terms you've used. We can also see which pages of our website have been viewed by you and for how long. All this information helps to tell us what content is popular with our customers so we can prioritise it.
New European privacy laws now require websites to obtain consent when placing 'cookies' on your computer, mobile or other device. Cookies are used all over the web for a variety of reasons - from enabling basic functionality to help the web remember your preferences, to creating detailed profiles of your browsing activity.
The Information Commissioner's Office (ICO) published guidance on changes to the rules, to clarify how websites should obtain user consent for cookies. Websites need to be very clear about what cookies they are using and why, and ensure that users have a choice.
We use a variety of cookies to perform different functions. Cookies help us to arrange the content and layout of our site and recognise those computers that have been to our site before, therefore playing an important role in helping us to enhance the usability and performance of our site. They help us to identify which of our pages are the most popular and what type of journey a visitor has through our site.
Can I opt out of cookies?
Yes. There are a number of options available. You can set your browser either to reject all cookies, to only allow “trusted” sites to set them, or to accept only those cookies from those websites which you are currently on.
However, please note – if you do delete all your cookies, some features of our website will not function as a result.
We like the website www.aboutcookies.org which is run by the law firm Pinsent Masons. Not only does it have the recipe for ‘the world’s finest cookies’, it also gives you detailed step-by-step guidance on how to control and delete cookies depending on your browser type. You can then adjust your browser settings to your preferred level of protection.
How will we use this information about you?
We collect information about you to process your order or donation, manage your membership account and if you agree, to let you know about our events, products, services or campaigning work that we think may be of interest to you.
One of your membership benefits will be our quarterly email newsletter. However, if you decide you would rather not receive this, there is always an ‘unsubscribe’ link at the bottom of the email or of course you can contact us and we will be happy to take you off our distribution list.
Will you pass my information on to other companies?
We do use other companies to process your data on our behalf, to ensure that we can fulfil all our obligations to you. We only choose those companies who prioritise the protection of personal data and who pass the strict organisational and technical security standards that we set. These companies include those who do the mail-outs of our magazines or those who help us host our websites.
The only other times we will pass your details to anyone else would be where we have to for fraud or other legal purposes.
We do not pass your details (email, address, telephone, IP address, cookie details etc.) to any third parties for marketing purposes.
How long will we keep this information about you?
We will only keep information about you for as long as we need to. We make sure that any companies which process your data on our behalf do the same. We have an internal retention policy where there are varying retention periods for different categories of information depending on our legal obligations and whether there is an administrative need, such as answering member queries.
After a retention period has elapsed, the data is deleted or archived.
We would like to send you information about our events, activities and campaigns which we think may be of interest to you. If you have consented, then this may include emails. Please note that there is always an unsubscribe link in our emails which will take you off our distribution list, or you can contact us at any time.
Access to your information and correction
If you would like a copy of some or all of the information we hold about you, please write to the Head of Fundraising, Herts and Middlesex Wildlife Trust, Grebe House, St Michael's Street, St Albans, AL3 4SN.
We want to make sure that your personal information is accurate and up to date. Please always let us know if you think it is not.
What if I’m aged 16 or under?
If this applies to you, please get permission from a parent/guardian before you supply us with any personal information.
How to contact us
If you would like further information on how your information is used, how we maintain the security of your information and your rights to access information we hold on you, please contact us:
- by email: firstname.lastname@example.org
- by phone: 01727 858901
or by writing to us at: Herts & Middlesex Wildlife Trust, Grebe House, St Michael's Street, St Albans, AL3 4SN